The Bayonet

Wednesday, Jan. 15, 2014

Around the Army: Help IMCOM improve, use ICE website

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SAN ANTONIO — Have you ever felt the need, as a customer, to have your voice heard — whether to recognize great service, point out a concern, or make a recommendation? Now is your chance to share your thoughts and help U.S. Army Installation Management Command provide world class customer service.

Customer feedback is a critical element to ensuring that IMCOM provides the highest quality programs, services and facilities to service members, families and civilian employees — in keeping with their service and sacrifice.

The Interactive Customer Evaluation system is IMCOM’s primary means of receiving feedback directly from its customers. In fact, IMCOM receives nearly a half million customer comments each year. ICE empowers customers to make a difference in how IMCOM delivers products and services, by offering recommendations and bringing up issues. Customer comments also help the command to prioritize and refocus installation services and support to meet changing requirements.

Between August 2012 and July 2013, nearly 393,000 customers rated their satisfaction with IMCOM products and services at 93 percent overall. There’s still room for improvement and with all IMCOM service provider managers engaged, your comments will be seen and heard.

All IMCOM service providers are required to review and follow-up on every comment regardless of whether the customer asks for a response or not.

Though it’s not required, we highly encourage customers to provide their contact information when submitting a comment card through ICE, so we can provide immediate feedback.

Every organization strives for 100 percent customer satisfaction and continual feedback helps identify and work on those areas that need improvement.

ICE is available to every customer who uses IMCOM services — Soldiers, Sailors, Airmen, Marines, Coast Guardsmen (active duty, Guard, and Reserve), their families, as well as veterans, retirees and civilian employees. By sharing your honest feedback, together we can work to improve service delivery and achieve IMCOM’s goal of providing world class customer service.

Visit www.ice.disa.mil and let your voice be heard.

Fort Eustis IMT welcomes new CSM

A ceremony marking a change of responsibility for the command sergeant major of U.S. Army Initial Military Training and senior enlisted advisor for Senior Commander, Army Element Fort Eustis, took place Jan. 10 at Fort Eustis.

Command Sgt. Maj. John R. Calpena turned over responsibility to Command Sgt. Maj. Dennis J. Woods with the symbolic passing of a Civil War-era, Emerson & Silver model noncommissioned officer’s sword, circa 1863. The passing of the sword signifies the relinquishment of responsibility and authority from outgoing command sergeant major to incoming command sergeant major.

Woods is reporting from Afghanistan, where he served as the command sergeant major for 191st Infantry Brigade, 1st Army, Division West.

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